Samsung Galaxy Note 7 use stays steady, despite the recall


Samsung is taking a beating in the news for its massive Galaxy Note 7 recall. It’s hard to ignore the news reports of phones exploding, and yet, it appears Note 7 are continuing to use the recalled phone.

According to data from Apteligent, Galaxy Note 7 users are continuing to use the device at the same rate as before the recall.

“The adoption abruptly halted after the recall as retailers stopped selling the phones and Samsung activated an exchange program,” writes Apteligent CEO Andrew Levy. “However, it appears that the usage rate of the phone among existing users has been almost the exact same since the day of the recall.”

Samsung Galaxy Note 7 adoption rate image credit Apteligent
Image credit: Apteligent | Note 7 use remains stable, even after the recall.

It’s been almost two weeks since Samsung issued a worldwide recall of its Galaxy Note 7 phones, giving affected users plenty of time to send back the defective devices.

US users can either exchange their Note 7 for a Galaxy S7 or S7 Edge, or get a loaner phone while waiting for a Note 7 replacement. UK users won’t be getting loaner devices, as Samsung advises using a previous phone while waiting for a replacement.

Warning signs

Samsung isn’t the only one warning Note 7 users to return their phones as soon as possible. Multiple government agencies including the Federal Aviation Authority and US Consumer Product Safety Agency urged Note 7 users to stop using the device. More recently, the New York Metropolitan Transportation Authority urged its riders not to take the Note 7 aboard its busses and trains.

As a temporary solution, Samsung is preparing a software update in South Korea that would prevent recalled Galaxy Note 7 devices from charging beyond 60%. This would in theory prevent the device from heating up and causing an explosion. However, Samsung doesn’t have any plans to release the update in the US, according to The Wall Street Journal.

It’s understandable that some users may be reluctant to send in their Note 7, especially if it’s the only phone they have. We rely heavily on our smartphones for everyday tasks, but risking injury or death from an exploding battery just isn’t worth it.

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