Samsung is speeding up Galaxy Note 7 replacements


Samsung says it’s speeding up Galaxy Note 7 replacements after the US Federal Aviation Administration (FAA) issued a warning about the device.

“In light of recent incidents and concerns raised by Samsung about its Galaxy Note 7 devices, the [FAA] strongly advises passengers not to turn on or charge these devices on board aircraft and not to stow them in any checked baggage,” reads an FAA statement.

The agency’s warning comes as the Galaxy Note 7 is undergoing a massive recall. The problem, it’s been discovered, stems from a manufacturing defect in the phone’s batteries, which could cause the battery to short on itself.

New phones on the way

In response to the FAA’s warning, Samsung said in a statement today that it’s planning to “expedite new shipments of the Galaxy Note 7 starting from this week in order to alleviate any safety concerns and reduce any inconvenience for our customers.”

The company urged customers to participate in its Product Exchange Program immediately.

In order to make updated Galaxy Note 7 devices easily identifiable, Samsung will begin placing a blue “S” sticker on the boxes of fixed phones. You’ll find the sticker next to the device’s IMEI and UPC code sticker.

Samsung Galaxy Note 7 replacement sticker
Image credit: Samsung

However, if you don’t have access to the original packaging, Samsung will launch a database website so customers can look up their unique IMEI numbers to see if their unit is defective. You can find your IMEI number next to the USB charging port on your Note 7.

For now, it’s best to back up your user data and power down your recalled Galaxy Note 7 and seek a replacement immediately.

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