Uh oh: Are replacement Galaxy Note 7s still exploding?


Samsung can’t catch a break. According to a report from The Verge, a Southwest Airlines flight was evacuated when a passenger’s Galaxy Note 7 caught fire. Worryingly, the Southwest passenger claims the phone was a unit that was replaced by Samsung via the recall.

The passenger, Brian Green, told The Verge that his Note 7 was deemed safe by Samsung, pointing to the black square symbol on his phone’s packaging and the green battery icon on the phone. Green said he picked up the replacement phone at an AT&T store on September 21st, the first day the fixed phones arrived in stores.

“Prior to Southwest Airlines Flight 994 departing from Louisville for Baltimore, a Customer reported smoke emitting from an electronic device,” reads a statement from Southwest provided to TechRadar. “All Customers and Crew deplaned safely via the main cabin door.”

Southwest says it will continue to make PA announcements about the active Samsung Galaxy Note 7 recall prior to each flight.

Burned Samsung Galaxy Note 7
Photo credit: Brian Green via The Verge

It’s unclear exactly why the Note 7 caught fire if it was indeed a replacement phone that’s deemed safe. It’s possible the phone could have been physically damaged, which could cause a phone’s battery to rupture. We’ve reached out to Samsung for comment and will update the story if we get a response.

Other phones, like the iPhone 7, aren’t immune to battery explosions. On September 29, a reddit user’s iPhone 7 allegedly exploded in its packaging. It’s unclear what caused the explosion but Apple and AT&T took care of the owner by expediting him a replacement phone. Just two days ago, an iPhone 6 Plus exploded in someone’s back pocket.

To make matters worse for Samsung, Green replaced his Galaxy Note 7 with an iPhone 7.

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