However, it hasn’t been all plain sailing, with many Pokémon Go players experiencing problems while trying to catch Pokémon.
If you’ve encountered a problem while playing Pokémon Go, read on to find out how to fix the most common complaints. If we don’t currently have a solution to your Pokémon Go problem, then let us know in the comments below and we’ll get you back out there, catching ’em all, in no time.
I can’t connect to the Pokémon Go server
The most common problem with Pokémon Go is the server going down, which means most people can’t play.
This is due to the sheer popularity of Pokémon Go, and when a huge number of players connect all over the world, the Pokémon Go servers can struggle and fail.
Because this is a server issue, there’s nothing Pokémon Go players can do on their end, but you can check the Pokémon Go server status page, which will let you know how the servers are performing.
Pokémon Go shows a spinning Pokéball
If you see a spinning symbol of a Pokéball in the top-left corner of the Pokémon Go app, then it means your device is attempting to reach the Pokémon Go servers.
This icon should disappear after a short while, but if it doesn’t, head over to the Pokémon Go server status page (described in the step above) to see if the servers are working properly.
Pokémon Go displays “GPS signal not found”
Pokémon Go tracks your movement via GPS, so the app needs to have a connection to the GPS features in your smartphone so that it knows where you are.
Pokémon Go may sometimes briefly show a “GPS signal not found” message, before it makes that connection. However, if that message stays on then you’ll want to make sure that your location settings on your phone are turned on.
On Android devices, you can quickly swipe down from the top of your phone twice to access the quick settings menu. Here you should see an icon with ‘Location’ underneath it. Make sure it’s highlighted – if it’s greyed out and has a line through it, that means your location settings are turned off.
You can also turn on location settings by opening up the Settings app, tap on ‘Location’ and make sure the toggle is set to ‘On’ and the mode is ‘High accuracy’.
You could also try an app such as GPS Booster, which helps increase GPS efficiency on Android devices.
On Apple devices, open up Settings, tap on ‘Privacy’ then ‘Location Services’ and make sure that toggle is switched to green.
Pokémon Go won’t open
If you can’t open the Pokémon Go app at all then try restarting your device and trying again. If it still doesn’t work, then there may be server issues – you can check out the Server status page mentioned above to see if that is the cause.
If the servers are fine and you still can’t open Pokémon Go, open up the app store on your phone and search for Pokémon Go. See if there is an option to update the app. If that still doesn’t help you may need to uninstall and reinstall Pokémon Go. Your data should be saved to the cloud, so when you relaunch Pokémon Go sign in and your progress should be saved.
Lure Modules and Incense don’t work
If Lure Modules or Incense don’t work and start attracting Pokémon a trick has been found that could fix this Pokémon Go problem.
To fix it, try switching your smartphone’s time to the network time. This is the time that your mobile network sets, and it seems to be helping people fix their Lure and Incense problems.
My Pokémon trainer won’t move
When you walk about your Pokémon trainer should move around the Pokémon Go map as well, however sometimes you may find that they are ‘stuck’, and simply walk on the spot.
If your Pokémon trainer doesn’t move – and you can’t open up any menus – that means Pokémon Go has probably crashed, and you’ll need to restart the app.
To restart Pokémon Go on Android tap the Recent apps icon at the bottom-right of the screen – this is represented as a square icon. Scroll through your apps to find Pokémon Go, then either tap the ‘X’ icon next to its name, or swipe your finger to the right.
On Apple devices, double press the Home button, find Pokémon Go and swipe up.
You can then reopen Pokémon Go and the problem should be fixed.
Pokémon Go freezes when I try to catch a Pokémon
There’s little more frustrating then trying to catch a Pokémon you’ve been after for a long time, only for the Pokémon Go app to freeze and crash. It can also happen when you’re in the middle of a battle.
If the app becomes unresponsive, and you can’t open up any menus or the Pokéball you’ve thrown stops spinning, then first see if you can get it to work again by turning your data connection off and then on again.
If that doesn’t work, you’ll need to restart Pokémon Go using the process we described in the step above. Hopefully the Pokémon you were attempting to catch is still there when Pokémon Go starts up again.
Pokémon Go performs slowly and crashes a lot
If Pokémon Go continues to crash while you play it, or it feels slow and laggy when it does run, then make sure you have the latest version of the app installed.
On both iPhone and Android devices open up the app store you downloaded it from, search for Pokémon Go, and if there’s an update waiting you should see a button to ‘Update’.
Keeping Pokémon Go updated means you’ll avoid annoying bugs and crashes as the developers of the app continually improve the game.
Pokémon Go won’t work on my phone
Pokémon Go works on a wide range of Android and iPhone devices, but if you have an older device, you might find it does not work.
If you want to play Pokémon Go on an Android device you need Android 4.4 KitKat or newer installed, and a display resolution of 1280 x 720 or higher.
If your device doesn’t match those minimum specifications, then you won’t be able to play Pokémon Go. If you really want to play it, then you’ll need to buy a new phone. To help you choose, check out our best phone 2016: the 10 top smartphones we’ve tested guide.
My battery keeps running out when playing Pokémon Go
Pokémon Go is a graphically intensive game that uses both your data connection and GPS – a potent combination for draining the battery of your smartphone while you play it.
To make sure your battery doesn’t completely drain while playing Pokémon Go, check out our guide to how to save the battery life of your phone when playing Pokemon Go.